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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andy Glosser

August 13, 2026

5  out of  5
rating by Andy Glosser
"I needed a different insurance plan almost a year ago and had no idea what to do or how to get it with my last company. I joined State Farm and literally in TWO days Tracy at Thadeaus Jones State Farm got me back on the road with valid license, insurance and registration! I highly recommend her and this company!"
We responded:
"I am so glad we were able to help you get back on the road. Thank you for sharing this review we work hard to ensure our customers are get the best possible service. "
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ileana argueta

August 5, 2026

5  out of  5
rating by ileana argueta
"Excellent attention, and help for ever client."
We responded:
"Thank you so much for the review. We appreciate your business. "
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Heather Mathis

August 5, 2026

5  out of  5
rating by Heather Mathis
"Tracy is my agent and has gone above and beyond since day one. I absolutely love this office. She has taken such good care of my policies. Thank you"
We responded:
"Heather we agree Tracy is excellent and loves helping our customers. We are very fortunate to have her. Thank you for letting us help you with your auto insurance needs. "
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Walter Snell

August 4, 2026

5  out of  5
rating by Walter Snell
"The State Farm office on Speedway has served us very well. Tracy set up our non-owners policy several times and then transferred our policy when we got our own car. Always a pleasure to connect with them on the phone or in person."
We responded:
"Thank you Walter, we are always happy to assist with all your insurance needs. We appreciate your business. "
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Celia W

July 24, 2026

5  out of  5
rating by Celia W
"Thadeaus was attentive, he really took the time to listen to my concerns about car insurance. He was able to process an increase in insurance within minutes when I needed it for my occupation. He is very responsive and explains everything in a way I can understand. I highly recommend him as an agent. Even though any other agent can get me the same, the attention and unparalleled customer service I get from him is priceless."
We responded:
"Thank you so much, it was my pleasure to discuss your life insurance needs. Feel free to call anytime we are here to help you. "
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Rowan Whitney Lovely

July 23, 2026

1  out of  5
rating by Rowan Whitney Lovely
"This agency had a 5 star review in the beginning for how kind and well they treated. Then this last month they dropped my homeowners insurance and NEVER informed me. I receive a ridiculous amount of emails from State Farm but not ONE to notify my of cancellation and I never received anything in the mail. I only found out I didn’t have insurance when I called to update them of my Morgage lender switch and THEN was I notified I was not insured. Shame on you State Farm AND this agency. Do BETTER!!! This is how you LOSE loyal customers. I switched to Progressive today and am saving over $70. So at least the great karma is coming my way."
We responded:
"Thank you so much, Whitney! I'm overjoyed to hear about your wonderful experience with Tracy. She truly goes above and beyond to ensure everything runs smoothly, especially during such a significant milestone like purchasing your first home. Your kind words mean a lot, and I’ll be sure to share them with Tracy. If you ever need anything else, feel free to reach out!"
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Noushin Dowlatshahi

July 3, 2026

5  out of  5
rating by Noushin Dowlatshahi
"Simply amazing! Thank you Thaddeus for your prompt, competent and very reasonable quote and service! Happy to have State Farm as our insurance!"
We responded:
"We are so happy we could save you money with a home and auto bundle. We are glad that you are a customer, it was truly my pleasure to assist you "
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Melissa Espinoza

July 2, 2026

5  out of  5
rating by Melissa Espinoza
"I initially started and still do work with Tracey for all my needs. She is the best! Everyone at this office is super friendly and helpful. I’ve been a customer of this office for maybe a year or more and I don’t think I’ll switch simply because the level of service I have here is very high. Thank you guys for always taking care of me and my insurance needs."
We responded:
"Thank you so much for your business we really appreciate you. "
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Priscilla Gray

June 12, 2026

5  out of  5
rating by Priscilla Gray
"Thadeus Jones was quick, professional and saved me over 100$ a month! Highly recommend switching over if you haven't already!"
We responded:
"Thank you so much, we love saving customers money on their insurance. However, that is not all we are here to help you in any way we can. "
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Wanda Barker

June 12, 2026

5  out of  5
rating by Wanda Barker
""Tracy French is a great gal. Professional, friendly and courteous. I could not believe how quickly she responded and was very clear about all of my options and helped me understand the benefits. They saved me lots of money. I highly recommend this agency" Thank you Tracy"
We responded:
"Thank you so much for the feedback. Tracy works so hard to take great care of our customers. Saving money is just a part of the benefits of the Thadeaus Jones Agency as we are here to help you in anyway can. "
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Sean Humphrey

June 12, 2026

5  out of  5
rating by Sean Humphrey
"Absolute professional and super easy to work with, he got everything setup for me super quick and easy and saved me several hundred bucks a month for my house and auto insurance."
We responded:
"Thank you for the feedback. We are always happy to help!"
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Roberta Atkins

June 10, 2026

5  out of  5
rating by Roberta Atkins
"Was very pleased with the customer service of Tracy. She was able to find good rates for my 3 insurances and was always available to answer my questions."
We responded:
"We strive to provide the very best in customer service and great rates. Thank you so much for choosing the Thadeaus Jones Agency"
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Juan JD Delgado

June 10, 2026

5  out of  5
rating by Juan JD Delgado
"AWESOME service and bundle pricing Thad is a customer centric agent that values relationships…"
We responded:
"JD we strive hard to provide the very best service, and our customers mean everything to us. Thank you for feedback."
Profile photo of Rich Overturf

Rich Overturf

June 10, 2026

5  out of  5
rating by Rich Overturf
"Really happy with my change. Tracy was so friendly and helpful. Great agency!"
We responded:
"Rich we are so happy that you feel that way. We love serving our customers and community. Tracy is the best! Thank you. "
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Doug Wilson

June 5, 2026

5  out of  5
rating by Doug Wilson
"Excellent firm to work with!"
We responded:
"Thank you, Doug! I'm happy to hear that you had a positive experience with our team. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Mike C

May 22, 2026

5  out of  5
rating by Mike C
"Always responsive, always attentive. I love my agent!"
We responded:
"Thank you so much we appreciate your business!"
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joseph figueiredo

May 1, 2026

5  out of  5
rating by joseph figueiredo
"Love State Farm been with them forever. Wont go anywhere else."
We responded:
"Thank you so much for your feedback we very much appreciate it. Thank you for your business. "
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Remy Clotfelter

April 6, 2026

5  out of  5
rating by Remy Clotfelter
"Thadeaus and his team are so friendly, helpful, insightful, and proactive!! They’ve been supporting my insurance needs from first car - to first house. Really enjoy this team."
We responded:
"Always happy to help you with whatever you need. You are a great customer, and we are so glad you have chosen to work with us. Thank you for your business. "
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Rick Bonham

April 4, 2026

5  out of  5
rating by Rick Bonham
"Always handles my issues"
We responded:
"Thank you so much for the review, we are happy to hear that you are taken care of. We appreciate your business. "
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Robert Moreno

April 3, 2026

5  out of  5
rating by Robert Moreno
"Helpful,friendly,informative...Glad I switched to State Farm."
We responded:
"Thank you so much, we are here to help you in any way we can. We are also glad that you switched to State Farm. :)"
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cindy salyers

March 31, 2026

5  out of  5
rating by cindy salyers
"They have been nothing but kind and if I've had a problem they've taken care of it right away I have nothing but good things to say"
We responded:
"Thank you so much for sharing your feedback. We very much appreciate your business and it is always a privilege to work assist you. "
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Rosetta Harbour

March 27, 2026

1  out of  5
rating by Rosetta Harbour
"I heard so many good things about Thadeaus through my 95 year old mother who has done business with him for several years. What a disappointment my wife and I have experienced! I don’t want to go into too much detail because I don’t think focus on the negative aspects of another person needs to be emphasized. I cannot do business with a man who doesn’t tell the truth and leads others down a path where the insurance company takes money that isn’t theirs because he said he could give us coverage, we pay on the policy only to discover they do not provide a policy for our need. Instead of a full refund, we only received a partial even though they did not give us coverage. Then 2 months later they want another minor amount for yet another lame excuse. I’m so disappointed in State Farm and even more so with the misrepresentation of their agent in Tucson, Arizona. We of course paid what they requested ($5.71), but we don’t plan on ever doing business again with State Farm or Thadeaus again which I’m certain won’t hurt his feelings at all."
We responded:
"Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, especially given the positive recommendations from your mother. At Thadeaus and State Farm, we strive to provide honest, transparent service to all our clients.

Regarding your concerns, we want to clarify that our team always aims to ensure that coverage options align with each customer’s specific needs before any policy is finalized. In this case, it appears there may have been a misunderstanding about the policy’s scope and availability. We regret any confusion this caused.

As for the refund, our policy and State Farm’s guidelines require processing refunds according to the coverage period in effect and administrative fees, which is why a partial refund was issued instead of a full refund. The additional amount requested was related to standard adjustments and not an attempt to collect funds unjustly.

We value all our clients and take any claims of misrepresentation seriously. We would welcome the opportunity to discuss your concerns directly to ensure clarity and work toward a resolution. Please feel free to contact us at your convenience.

Thank you again for your feedback. We hope to have the chance to restore your confidence in our services."
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David Charette

March 24, 2026

5  out of  5
rating by David Charette
"Always so polite and follow through. They got me a savings without me asking for them to check."
We responded:
"Thank you for your feedback we strive to provide the very best service possible to all of our customers. We appreciate your business. "
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Mireya Molina

March 20, 2026

5  out of  5
rating by Mireya Molina
"Great Team! Always so helpful, providing timely service and customer support."
We responded:
"Mireya, thank you so much. We are always happy to help with your homeowners and vehicle. "
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Camille Ramos

March 2, 2026

5  out of  5
rating by Camille Ramos
"Every time I call the office someone is answering the phone to help me."
We responded:
"Thank you so much we are always happy to help. We believe that speaking with a person is always better than a phone tree. "