Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Suzanne Hayes

September 19, 2023

5  out of  5 rating by Suzanne Hayes
"Thadeaus Jones Agency is competitively priced, great coverage and very thorough, reachable and friendly!!! 5 stars +"

Louise Keane

September 19, 2023

5  out of  5 rating by Louise Keane
"We had a lightning strike on two of our 30 foot palm trees the end of July which caused major damage to anything connected to cable. Fortunately, our house wasn't affected due to a whole house surge protector which we had installed two years ago. However, all of our TVs, security system, pool pump, etc. etc. etc. were ruined. We chose to have everything fixed ourselves and then present the receipts for claim, which we did. We were amazed at the ease of filing our claim and receiving our check for damages. I filed the claim on a Friday and the check was in our mailbox 10 days later on a Monday! We couldn't be happier with State Farm and have been extolling your virtues to all of our friends and anyone who would listen! We have been State Farm clients for 60 years and would never change our insurance company for our home or cars. Thank you State Farm for being the absolute best when we needed you. Louise and Joe Keane"

Gabriel Gutierrez

August 15, 2023

5  out of  5 rating by Gabriel Gutierrez
"Thad is super helpful and knowledgeable. He cared about my needs, not just the sales. Highly recommend him!"

Ernie Valencia

August 10, 2023

5  out of  5 rating by Ernie Valencia
"Thaddeus Jones and Summer- are amazing ! They are always happy and friendly and quick to resolve any issues or requests - I love these guys!!!!"

Wills Marcello

August 8, 2023

5  out of  5 rating by Wills Marcello
"Thadeus and his team are some of the best in town. Their knowledge of home, auto, & life insurance is unparalleled in the industry."

Lisa MacDonald

August 8, 2023

5  out of  5 rating by Lisa MacDonald
"Thadeaus is incredibly friendly and helpful. He will go out of your way to bring real value."

Hope Alday

August 5, 2023

5  out of  5 rating by Hope Alday
"Thadeaus and his team are very responsive, providing a high level of customer service and competitive pricing for my clients."

Corey Williams

July 28, 2023

5  out of  5 rating by Corey Williams
"Thadeaus is an excellent agent and he is always there to help"

Jordan Fernandez

July 22, 2023

5  out of  5 rating by Jordan Fernandez
"Thadeaus is a great agent and helped me dial in my home insurance and auto policy - I highly recommend him for getting the coverage you need."

Ruben Hernandez

June 30, 2023

5  out of  5 rating by Ruben Hernandez
"I purchased some small businesses insurance with Thadeus and he was so on it to where he had what I needed like the next day"

Kassandra Barton

June 7, 2023

5  out of  5 rating by Kassandra Barton
"Thadeaus is amazing!!! He was great as braking down and explaining everything regarding my auto policy ! I highly recommend taking the time to talk with him about you policy!"

Erica Higuera

May 31, 2023

2  out of  5 rating by Erica Higuera
"I like to support local businesses was looking for a local agent. The quote State Farm gave me was more than what I had been paying with another company but I made the change anyway. Tracy kept working with me to find discounts, which was great. She asked if I'd like to enroll my son in their Drive Safe & Save program. I declined, explaining that I wasn't confident enough in his driving and that he probably wouldn't get a discount (and if the driving score is below average there could actually be a surcharge involved), that I didn't want him to be tracked. She came up with another discount for him (Steer Clear) where "all he had to do was take some modules." She signed him up. After reviewing the Steer Clear program I realized he also needs to download an app which will track his driving, which I clearly stated verbally and in emails I did not want. About a month after switching to State Farm I logged into my app and realized I have a balance due. I asked Tracy what the balance was for because I'd paid for the full 6 months in advance. After several emails not being answered, I asked Amy. She responded that it was an UW decision and the way they came up with the increase was proprietary and they wouldn't be disclosing to me the reason for the increase. I don't understand a nearly 20% increase to my quoted premium. Nothing has changed since I was quoted by SF. I'm over 50, I've never had an accident, I haven't had a ticket in 25 years, I have good credit, my autos are the same, my rated location is the same, my usage is the same. It makes me feel like they bait and switch. I regret changing carriers. After being with Flo for 14 years I was looking forward to staying with a local agent long-term. Now I have trust issues with this company and will probably switch again."

Karen Gavender

May 23, 2023

5  out of  5 rating by Karen Gavender
"Thadeaus is amazing and attentive to get you the best coverage at the best value! He has worked with me for my family, one on one, to get things done fast and right. Thank YOU!"

hanna talaese

May 15, 2023

5  out of  5 rating by hanna talaese
"Thadeaus was great to work with. He helped my husband and I get a great bundle for all of our insurance needs."

Rony Veska

May 9, 2023

1  out of  5 rating by Rony Veska
"I have been with State Farm for 7 years and this the worst agency ever. All they do is make mistakes, don’t know how to correct National State Farm’s mistakes. I’ve had nothing but trouble since I bought my new car March 1st. Prior to that I was with State Farm for 7 years with no problems-until Thaddeus Jones took over. Now every day is a new problem that they can’t seem to solve. I can’t even get a paper invoice from them before the expiration date. Go somewhere else- preferably not State Farm Thaddeus Jones-if you value your sanity."

sez star

April 28, 2023

5  out of  5 rating by sez star
"Thadeaus Jones is helpful and patient!"

Zach Mooney

April 25, 2023

5  out of  5 rating by Zach Mooney
"Thadeaus always provides top notice customer service to all my clients that I refer to him. He provides a quick yet thorough review of their needs. Great competitive pricing matches his dedicated service."

Neil Powell

April 19, 2023

5  out of  5 rating by Neil Powell
"It was a pleasure using this agency for my insurance need. Thadeaus was easy to work with and got my request handled quickly."

Nathan Wolff

April 3, 2023

5  out of  5 rating by Nathan Wolff
"Thadeaus and his team are very personable. Great discounts and service!"

Michelle Gallardo

March 22, 2023

5  out of  5 rating by Michelle Gallardo
"Tracy Glasford made the process, quick easy and so pleasant!"

Liberty Himmel

February 28, 2023

5  out of  5 rating by Liberty Himmel
"Nice people to work with!"

Twyla Himmel

February 28, 2023

5  out of  5 rating by Twyla Himmel
"Whole staff was super helpful! Called me back right away and helped solve my problem and were very friendly! Amy in particular was kind and very helpful!!"

Rob Jones

February 27, 2023

5  out of  5 rating by Rob Jones
"Excellent customer service! The Staff is very helpful and friendly. All my questions answered to my satisfaction. Highly recommend."

Marshall Miller

February 19, 2023

5  out of  5 rating by Marshall Miller
"The are very nice and welcomed me as soon as I walked in to buy insurance!"

Kellyanne Kirkland

February 16, 2023

5  out of  5 rating by Kellyanne Kirkland
"I called in for a quote and spoke to Tracy. She was so helpful and engaging! I had some follow up questions and she got the information and called me back asap! Love their customer service! I highly recommend this agency!"